Shipping Policy

1. Order Processing:

1.1 Order Confirmation: You will receive a confirmation email after successfully placing an order, and another notification after the order is shipped. If you need expedited processing, please contact us.

1.2 Order Processing Time: The order will be processed and shipped within 7-10 business days.

1.3 Address Confirmation: Please verify your shipping address before placing an order. If you find an error, please contact us as soon as possible. If the package is returned due to address issues, we will deduct the shipping cost from the refund amount. If the shipping is free, we will deduct the actual shipping cost.

1.4 Order Cancellation: If your order has not been processed or shipped, please contact us immediately. After confirmation by both parties, we can cancel the order without charging any shipping costs and provide a full refund. If your item has been shipped, please contact us by email at ulttyoutdoor@gmail.com.

2. Shipping Policy:

2.1 Supported Countries/Regions: We currently support orders worldwide and the goods will be shipped from China.

Please refer to the table below for specific delivery time, delivery time and shipping costs:

(The specific delivery time will be in accordance with the courier's standard; delivery may not be possible on weekends or holidays. Detailed information will be sent to you via email. At present, we use sea freight + express delivery for shipping. If you need faster delivery, please contact us and we will charge the difference in freight to choose a faster shipping method for you)

2.2 Shipping method/delivery partner: For orders within the United States, we use major couriers such as UPS, FedEx and USPS. We closely monitor the standard delivery time of logistics partners and will update our delivery policy in a timely manner to ensure that you receive accurate delivery information.

2.3 Tariffs: For orders within the United States, tariffs are included in the product price at no additional cost.

2.4 Delivery delays: We strive to provide timely service and on-time delivery, but delays may occasionally occur due to weather, holiday peaks or logistics problems. After the order is confirmed, you will receive an email with detailed tracking information. If a delay occurs, our customer support team will notify you and provide solutions, such as discounts, coupons or small gifts as compensation (subject to availability). We will assist with delays due to factors beyond our control, but cannot be held responsible for them. If you have any questions, please feel free to contact our customer support team.

海运DDP时间表格
Country/Region Sea Freight DDP Time
USA 25-40 days
France 50-60 days
Netherlands 50-60 days
Germany 50-60 days
Poland 50-60 days
Slovakia 50-60 days
Bulgaria 50-60 days
Romania 50-60 days
United Kingdom 50-60 days
Finland 50-60 days
Lithuania 50-60 days
Spain 50-60 days
Italy 50-60 days
Slovenia 50-60 days
Canada 50-60 days
If you need faster delivery, please contact us and we will charge the difference inshipping cost to choose a faster shipping method for you.

3. Order Confirmation and Tracking:

3.1 Once your order is shipped, you will receive an email with the courier's details and your tracking number. The package information will be updated according to the courier's system, but updates may be delayed during holidays. If it is not updated after a few days, you can use the order number to check at your local post office. We are always happy to provide further assistance.

4. Sales Tax Policy:

Depending on your location and applicable state and local tax laws, you may be required to pay sales tax when shopping on our website. The exact tax amount will be calculated and displayed during the checkout process.

Please note that tax requirements vary by jurisdiction, so the final tax calculation will depend on the shipping address or destination of the purchased goods. These taxes, if applicable, are determined and levied by the corresponding state or local authorities and are beyond our control.

We recommend that you review the tax information displayed at checkout to understand the exact tax amount of your purchase. If you have any additional questions or concerns about taxes, please feel free to contact our customer support team who will be happy to assist you.

Please note that this tax policy is subject to change due to updates or amendments to state and local tax laws. We appreciate your understanding and cooperation in complying with applicable tax regulations.

5. Contact Information:

5.1 If you have any questions, please contact us at:

Email: ulttyoutdoor@gmail.com

Phone: (086)-15757959919 Business

Hours: Weekdays, 8:00 AM - 11:00 PM (UTC+8)